CH delivers an accurate and independent Mystery Guest Shopping “MGS” Report, which is essentially based on the services’ Quality perceived by your guests.
MGS-report displays the current performance in several Hotel’s departments, through a user-friendly format of the entire experience from different guests’ perspectives (from pre-arrival to check-out).
The MGS-report is also accompanied by digital photographs, phone assessments, exchanging emails ensured by CH’s selected evaluators with solid competences on the specific mission.
CH’s audit will help measuring and monitoring the Standard Operating Procedures “SOP”, identifying strengths, overcoming weaknesses and job-evaluation for the personnel.
Mystery Guest Shopping “MGS” is the first step towards an enhancement of a premium guests’ experience.
CH’s services are available internationally.